Sophos XG310 not booting to web interface after upgrade to 19.0.0

Hi Gerald Rusulabeza

Please get console access and check step 3, Select from option 0,1,2 as per the below link from SFLoader to rollback firmware. If not working raise RAM create a ticket with Sophos Support

https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/BackupAndFirmware/Firmware/FirmwareLoadFirmwareSFLoader/index.html 

To raise RMA: https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/134983/sophos-firewall-how-to-submit-an-rma-ticket-and-setup-the-replacement-firewall 

Regards 

Hi,

is that your serial number in the heading, if so please delete it?

ian