SASI Engine- NC-93678

Hello Sebastien HENRY,

Thank you for reaching out the community, this NC-93678 is already published in the KIL [Known Issue List]
Known Issues List for Sophos Products: https://support.sophos.com/support/s/article/KB-000036055?language=en_US
What is the version of SFOS are you using?

Hello Sebastien HENRY,

Thank you for reaching out the community, this NC-93678 is already published in the KIL [Known Issue List]
Known Issues List for Sophos Products: https://support.sophos.com/support/s/article/KB-000036055?language=en_US
What is the version of SFOS are you using?

Hello Vivek Jagad

Thank you for your answer. I am using SFOS 18.5.2

Contacting Sophos Support is not a permanent resolution to the issue.

I am following the SFOS 18.5.4 and 19.0.1 thread, and the user Dreamcatcher who is having the mail issues is still waiting for a solution from Sophos support.
It's been going on for months.

I was hoping that a definitive solution would be found.

I believe the support team can help you with the patch for the reported issue ! 
And you can also upgrade the appliance to v18.5.4 or v19.0.1 MR-1 Build 365