Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 25 replies
  • Answers 1 answer
  • Subscribers 30 subscribers
  • Views 3143 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SSL VPN frequent Disconnect

NOC F1SOFT

Hello All

We are facing issue with SSL VPN with frequent Disconnect. It is affecting our Day to Day work. 300-400 people are depended on vpn.

Kindly help to solve this issue. 

Model = XG310

Firmware Version = SFOS 19.0.0 GA-Build317

Thank you



This thread was automatically locked due to age.
Parents
  • 0

    Hi NOC FISOFT,

    You can also provide us with any error message users get when they are disconnected. Users are always presented with different error messages when they disconnect.

    Also checking the sslvpn.log and clientless_access.log then grep with the username can also provide more information while enabling debug.

    Regards,

    Kingsley

  • 0 in reply to Kingsley Okeke

    Hello

    This is client log

    Wed Aug 24 17:27:17 2022 MANAGEMENT: Client disconnected
    Wed Aug 24 17:27:17 2022 ERROR: could not read Auth username/password/ok/string from management interface
    Wed Aug 24 17:27:17 2022 Exiting due to fatal error
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.255.0.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.240.0.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.255.255.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.0.0.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.255.255.255 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 Closing TUN/TAP interface

  • 0 in reply to NOC F1SOFT

    Hello ,

    Can you check the user settings under the authentication > user > <whoever the user is> 
    Check if MAC binding is not enabled, if yes then disable it and also check the simultaneous logins > see if it is not limited > change it to Unlimited and then check the results !! 

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    MAC binding is not enabled and simultaneous logins is unlimited and we are using TCP for SSL VPN connection with OTP

Reply Children
No Data
Unfiltered HTML