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SSL VPN frequent Disconnect

NOC F1SOFT

Hello All

We are facing issue with SSL VPN with frequent Disconnect. It is affecting our Day to Day work. 300-400 people are depended on vpn.

Kindly help to solve this issue. 

Model = XG310

Firmware Version = SFOS 19.0.0 GA-Build317

Thank you



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  • 0

    Hi NOC FISOFT,

    You can also provide us with any error message users get when they are disconnected. Users are always presented with different error messages when they disconnect.

    Also checking the sslvpn.log and clientless_access.log then grep with the username can also provide more information while enabling debug.

    Regards,

    Kingsley

  • 0 in reply to Kingsley Okeke

    Hello

    This is client log

    Wed Aug 24 17:27:17 2022 MANAGEMENT: Client disconnected
    Wed Aug 24 17:27:17 2022 ERROR: could not read Auth username/password/ok/string from management interface
    Wed Aug 24 17:27:17 2022 Exiting due to fatal error
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.255.0.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.240.0.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.255.255.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.0.0.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.255.255.255 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 Closing TUN/TAP interface

Reply
  • 0 in reply to Kingsley Okeke

    Hello

    This is client log

    Wed Aug 24 17:27:17 2022 MANAGEMENT: Client disconnected
    Wed Aug 24 17:27:17 2022 ERROR: could not read Auth username/password/ok/string from management interface
    Wed Aug 24 17:27:17 2022 Exiting due to fatal error
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.255.0.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.240.0.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.255.255.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.0.0.0 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 C:\WINDOWS\system32\route.exe DELETE x.x.x.x MASK 255.255.255.255 x.x.x.x
    Wed Aug 24 17:27:17 2022 Route deletion via service succeeded
    Wed Aug 24 17:27:17 2022 Closing TUN/TAP interface

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