Hi,
in case a user forgot the token generator / smartphone at home.
Is there a better way than to remove a user from Authentication / Multi-factor authentication (MFA) settings?
Imagine you set

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Hi,
in case a user forgot the token generator / smartphone at home.
Is there a better way than to remove a user from Authentication / Multi-factor authentication (MFA) settings?
Imagine you set

Hello LHerzog,
Thank you for reaching out to the community, I can see you have added a list of users and groups and if that person belongs to any specific group which is mentioned in 2FA users & groups section you can simply either remove it from the group if he/she belongs to that group or if an individual user is present then you can remove that user and also you can toggle of the status or delete the token completely !!
Hi,
Thank you for reaching out to Sophos Community Support. See if this could help with the issue you are facing.
Login to your Sophos XG web console and go to Authentication > One Time password, here you can delete the user, let them login again to their portal and the user will need to scan the new qr code.
Thank you,
Kingsley