Hi,
in case a user forgot the token generator / smartphone at home.
Is there a better way than to remove a user from Authentication / Multi-factor authentication (MFA) settings?
Imagine you set

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Hi,
in case a user forgot the token generator / smartphone at home.
Is there a better way than to remove a user from Authentication / Multi-factor authentication (MFA) settings?
Imagine you set
Hi,
Thank you for reaching out to Sophos Community Support. See if this could help with the issue you are facing.
Login to your Sophos XG web console and go to Authentication > One Time password, here you can delete the user, let them login again to their portal and the user will need to scan the new qr code.
Thank you,
Kingsley
Hi,
Thank you for reaching out to Sophos Community Support. See if this could help with the issue you are facing.
Login to your Sophos XG web console and go to Authentication > One Time password, here you can delete the user, let them login again to their portal and the user will need to scan the new qr code.
Thank you,
Kingsley