sophos SSL VPN client is connected and authenticated but can't access internal LAN resources

Hi mohammed albarraq

Legacy SSL VPN Sophos XG is End-of-Life (EoL): https://support.sophos.com/support/s/article/KB-000043484?language=en_US#:~:text=The%20EoL%20of%20the%20old,migrate%20as%20soon%20as%20possible. 

Please uninstall legacy one and Install Sophos Connect client as per the below link : 

https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/VPN/RemoteAccessVPN/VPNRemoteAccessSSLVPNSophosConnectClient/index.html#create-an-ip-host-for-local-subnet

Please download .ovpn file from user portal as the guide on above link and  re import .ovpn file.

Thanks and Regards

Hi Mohammed,

To verify your issue.

1. They CAN use the LAN resources but keeps on disconnecting? or

2. They CAN'T use LAN resources and experiencing disconnection

*Have you checked the client's log?

*FW Logs from the time frame of the issue occurrence

They CAN use the LAN resources but keeps on disconnecting more time

"You can contact me remotely to see the problem directly if you want"

Hi Mohammed,

Good day, Unfortunately, we’re in no position to reach you, what we can suggest is for you to reach our support hotline or log a support case.

Ok, I'm waiting for you 

What Erick means: The community is not able to do Remote Sessions. This is a public forum.

You can create a support case with a valid subscription.