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WAN link going down in Sophos XGS 3100

DDSM FSI

We have two lease line links configured on Sophos XGS 3100 firewall out of which the link of one of the lease line link goes down automatically after every 3-4 hours that too after changing weight of lease lines or changing fail over rules. Looking for resolution from Sophos . 



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    Hello ,

    Thank you for reaching out to the community, with the reference of Sophos Firewall Log file details > Network > DGD [Dead gateway detection] 
    On the CLI, select option 5. Device Management, then option 3. Advanced Shell. Then change to the log directory using the command cd /log. 
    tail -f dgd.log [during the time when gateway goes down] or use "cat' to print all the logs. Please share the logs with us here:
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Logs/LogFileDetails/index.html

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Vivek Jagad

    XGS3100_RL01_SFOS 19.0.0 GA-Build317# cd /log
    XGS3100_RL01_SFOS 19.0.0 GA-Build317# tail -f dgd.log
    NOTICE Jul 21 11:45:51Z [6179]: do_config, Event: 1 for Entity: NKN and Entit
    y_type: GW
    CRITICAL Jul 21 11:45:51Z [6179]: do_config for NKN

    NOTICE Jul 21 11:45:51Z [6179]: detachNode, Entities count: 2
    NOTICE Jul 21 11:45:51Z [6179]: Configuration updated
    NOTICE Jul 21 11:45:51Z [6179]: Executing : <gateway:gw_dead_to_live> args :
    <{ "param": "@NKN", "targets": [ ] }>
    NOTICE Jul 21 11:45:52Z [6179]: do_config, Entities count: 2
    NOTICE Jul 21 11:45:52Z [6179]: Configuration updated
    WARNING Jul 22 04:13:07Z [6179]: Actiontree, Live to Dead
    NOTICE Jul 22 04:13:07Z [6179]: Executing : <gateway:gw_live_to_dead> args :
    <{ "param": "@NKN", "targets": [ { "proto": "PING", "ip": "14.139.254.65", "port
    ": 0 }, { "proto": "PING", "ip": "8.8.8.8", "port": 0 } ] }>

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  • 0 in reply to Vivek Jagad

    XGS3100_RL01_SFOS 19.0.0 GA-Build317# cd /log
    XGS3100_RL01_SFOS 19.0.0 GA-Build317# tail -f dgd.log
    NOTICE Jul 21 11:45:51Z [6179]: do_config, Event: 1 for Entity: NKN and Entit
    y_type: GW
    CRITICAL Jul 21 11:45:51Z [6179]: do_config for NKN

    NOTICE Jul 21 11:45:51Z [6179]: detachNode, Entities count: 2
    NOTICE Jul 21 11:45:51Z [6179]: Configuration updated
    NOTICE Jul 21 11:45:51Z [6179]: Executing : <gateway:gw_dead_to_live> args :
    <{ "param": "@NKN", "targets": [ ] }>
    NOTICE Jul 21 11:45:52Z [6179]: do_config, Entities count: 2
    NOTICE Jul 21 11:45:52Z [6179]: Configuration updated
    WARNING Jul 22 04:13:07Z [6179]: Actiontree, Live to Dead
    NOTICE Jul 22 04:13:07Z [6179]: Executing : <gateway:gw_live_to_dead> args :
    <{ "param": "@NKN", "targets": [ { "proto": "PING", "ip": "14.139.254.65", "port
    ": 0 }, { "proto": "PING", "ip": "8.8.8.8", "port": 0 } ] }>

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