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WAN link going down in Sophos XGS 3100

We have two lease line links configured on Sophos XGS 3100 firewall out of which the link of one of the lease line link goes down automatically after every 3-4 hours that too after changing weight of lease lines or changing fail over rules. Looking for resolution from Sophos . 



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  • XGS3100_RL01_SFOS 19.0.0 GA-Build317# cd /log
    XGS3100_RL01_SFOS 19.0.0 GA-Build317# tail -f dgd.log
    NOTICE Jul 21 11:45:51Z [6179]: do_config, Event: 1 for Entity: NKN and Entit
    y_type: GW
    CRITICAL Jul 21 11:45:51Z [6179]: do_config for NKN

    NOTICE Jul 21 11:45:51Z [6179]: detachNode, Entities count: 2
    NOTICE Jul 21 11:45:51Z [6179]: Configuration updated
    NOTICE Jul 21 11:45:51Z [6179]: Executing : <gateway:gw_dead_to_live> args :
    <{ "param": "@NKN", "targets": [ ] }>
    NOTICE Jul 21 11:45:52Z [6179]: do_config, Entities count: 2
    NOTICE Jul 21 11:45:52Z [6179]: Configuration updated
    WARNING Jul 22 04:13:07Z [6179]: Actiontree, Live to Dead
    NOTICE Jul 22 04:13:07Z [6179]: Executing : <gateway:gw_live_to_dead> args :
    <{ "param": "@NKN", "targets": [ { "proto": "PING", "ip": "14.139.254.65", "port
    ": 0 }, { "proto": "PING", "ip": "8.8.8.8", "port": 0 } ] }>

  • Hey ,

    So, if the gateway is still down, then On the CLI, select option 4 for the device console, and execute the following command:
    console> system diagnostics utilities arp ping interface <Interface> <ipaddress>
    e.g. system diagnostics utilities arp ping interface Port2 <ISP gateway> 

    And see if you receive a unicast reply ? And the gateway comes up ? 


    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

  • Yes i am recieving Unicast reply but gateway is still down. No change

  • Can you show us the config screenshot of the Network > WAN link Manager > IPv4 gateway ?

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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