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Open VPN service not available error

Kaeyana over 2 years ago

There's the open VPN service error when i try connecting the windows 10 pro os to Sophos connect.

Tried uninstalling and installing the sophos connect again and again but with no luck.

Can someone give me the solution for this

.

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0 Vivek Jagad over 2 years ago

Hello Kaeyana,

Thank you for reaching out to the community, can you please check under the services.msc whether the sophos connect and open vpn services are running and not stopped ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 Vivek Jagad over 2 years ago

Hello Kaeyana,

Thank you for reaching out to the community, can you please check under the services.msc whether the sophos connect and open vpn services are running and not stopped ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 LHerzog over 2 years ago in reply to Vivek Jagad

I've monitored this on Monday, too. Not sure if this has been caused by some MS update or whatever.

Only one Notebook was affected. After installing Connect Client 2.2 over the existing CC 2.1 all was OK again.

In our case the Sophos Connect service was there but stopped. I did not waste time troubleshooting, just installed the new version.
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0 Kaeyana over 2 years ago in reply to Vivek Jagad

I've just checked everything and there's nothing wrong but the error still is there.
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0 Kaeyana over 2 years ago in reply to LHerzog

I've installed sophos connect 2.2.75 but still nothing is working for me the issue is still thye same
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0 Vishal_R over 2 years ago in reply to Kaeyana

Hi Kaeyana Please generate TSR and share it with us here (if possible) so we may check the logs on the same or else you may log a support case with those logs to have further investigation.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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