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Some IPs in the same VLAN is not communicating

Hi

I am experiencing a very strange situation. In my network i do have a number of VLANs.

Some devices in one of the VLANs are unable to communicate with Internet. In this particular VLAN, currently i do have 4 devices which are successfully communicating to the Internet (LAN to WAN). Yesterday, i add two new devices into that VLAN.

Now I am noticing that those two new devices are not communicating with the internet. I tried to diagnose with Sophos inbuilt PING and TRACE Route tools to IP addresses of those devices from another VLAN. That was unsuccessful, but i can PING to IPs of old devices that i have.

When i connected a computer with static IP on that VLAN, i get an error message on the computer saying no internet. But, when i use the Policy Check in XG firewall by using a common external IP (e.g. google) from the problematic IPs, it provides successful results.  

Any suggestions? 

I am using XG-115 as the firewall. I do have a 24 port UNIFI switch, that is where all devices (in this particular VLAN and other VLANs) are connected to. 

I tested by creating a new firewall rule just mentioning IP addresses (as source addresses) of devices which were introduced on yesterday. But nothing worked. 



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  • Hello there,

    Adding to what has been mentioned, it looks like an issue in your switch, specially if you don't see the traffic arriving to the XG, double check that the port where the devices are connecting to are part of the correct VLAN and if you are setting the IP manually double check that the subnet is the same.

    REgards,


     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • There are no specific settings implemented in the switch. Also i am using the same switch to connect other devices (which are working fine) into the same VLAN. Further, all other devices (which are in different VLANs) are also connected to the same switch. 

    But for just for sake of isolating the issue as you said, I have tried pre-defining the VLAN to the specific port to see whether it resolves this issue. Unfortunately, no change.

  • Hi,

    the trouble seems to be that you have two VLANs on one switch with no configuration to seperate the traffic.

    ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • I do have VLAN separations in switch and they are tagged back to VLANs in the XG115. Please note that i was using the same for last 1.5 hrs without any issues. Refer the below diagram

  • Sorry, i misunderstood your post about the switch.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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