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Activate Base License on SG Hardware

MiSc

Hi,

i installed SFOS 18.5 on SG125 Rev. 3 Hardware in December 2021 and updated it to 19.0 some weeks ago.
Now i experienced strange NAT behavior and figured out that the all licenses, including base license expired 30 days after install.
(Device is only used as backup VPN login if my virtual appliance fails.)

As far as i know there should be a free base license if i install SFOS on SG hardware?
How can i activate the base license?

Greetings from Germany

Michael



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  • 0

    First of all, depending on the image you used: If you used your HW Image, you can convert your myUTM License to SFOS. Even if the UTM license is expired, this is needed to do so. Simply to migrate the existing Base license. 

    But in SFOS a HW Installation does not expire, even in Trial. So you likely used a Software Installation. In Software Installation you likely need to reinstall the appliance due the fact that you need a software serial with XG Home. 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    Tried to Migrate an expired license.

    Does not work, Error ID: XG-00151

  • 0 in reply to MiSc

    You have a technical issue. Register will expiry after 90 days, if not done.

    Check the CLI of the appliance. There is something called licensing.log in /log/ 

    docs.sophos.com/.../index.html

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    The licensing Log only shows the daily or manual (successful) sync with the license server.
    No entries at the moment i try to install the license.

    Think i will have to drive to the datacenter and reinstall the device :-/

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