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Activate Base License on SG Hardware

Hi,

i installed SFOS 18.5 on SG125 Rev. 3 Hardware in December 2021 and updated it to 19.0 some weeks ago.
Now i experienced strange NAT behavior and figured out that the all licenses, including base license expired 30 days after install.
(Device is only used as backup VPN login if my virtual appliance fails.)

As far as i know there should be a free base license if i install SFOS on SG hardware?
How can i activate the base license?

Greetings from Germany

Michael



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  • First of all, depending on the image you used: If you used your HW Image, you can convert your myUTM License to SFOS. Even if the UTM license is expired, this is needed to do so. Simply to migrate the existing Base license. 

    But in SFOS a HW Installation does not expire, even in Trial. So you likely used a Software Installation. In Software Installation you likely need to reinstall the appliance due the fact that you need a software serial with XG Home. 

  • I think i used the Hardware Image, but i cannot verify that.
    I thought the base license is activated based on detecting SG hardware.
    Do i definitly need to convert a UTM license?

  • Yes, you have to. Looking at the Control Center, if you see a virtual appliance or a SG Appliance should give you the insights.

    Also check the serial number. Does it match with your SG serial or do you have a own serial? 

  • Ok, i see SG125 in Control Center, the Serial matches.
    Then i will search the right UTM account later and try to migrate the license.
    Will keep you informed.
    Thanks!

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