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How to change XG Firewall (HOME) Sophos ID

I changed the email address associated with my sophos community user. However, my sophos ID remains the original email address. Is there a way to change the ID to the new address?

Thanks

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rfcat_vk over 2 years ago in reply to highlandguy +1

one sophos moderator is Emmosophos Emmosophos ian

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0 rfcat_vk over 2 years ago

Hi,

from memory you will need Sophos mod to sssist.

ian

XG115W - v19.5.1 mr-1 - Home

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0 highlandguy over 2 years ago in reply to rfcat_vk

Thanks for the help. I'm not really sure what "Sophos mod" means. Sophos moderator? How do I contact someone? I have the free home edition and the support page only offers email/chat to premium home users.
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0 rfcat_vk over 2 years ago in reply to highlandguy

one sophos moderator is Emmosophos

Emmosophos
ian

XG115W - v19.5.1 mr-1 - Home

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0 emmosophos over 2 years ago in reply to highlandguy

Hello there,

I have replied to your PM.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 2 years ago in reply to highlandguy

Hello there,

I have replied to your PM.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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How to change XG Firewall (HOME) Sophos ID

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