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SFOS 19 RED Configuration Internal Error

MustafaTASCI over 3 years ago

Hi,

I can't remove the RED device my sophos XG device.

On System services, RED menu; when i want to turn on red status i get error like below

I wanted to delete and re-add the red device on the device.

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LuCar Toni over 3 years ago +1

How did you get this state in the first place? RED is disabled but you have a RED Appliance configured? That should go to Sophos Support, as this looks like a database issue.

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0 LuCar Toni over 3 years ago

How did you get this state in the first place? RED is disabled but you have a RED Appliance configured? That should go to Sophos Support, as this looks like a database issue.
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0 LuCar Toni over 3 years ago

How did you get this state in the first place? RED is disabled but you have a RED Appliance configured? That should go to Sophos Support, as this looks like a database issue.
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0 MustafaTASCI over 3 years ago in reply to LuCar Toni

There is no problem with the red device i have run with another sophos xg. I got into this situation when the structure of SOPHOS HA broke down. The device license was dropped when HA broke down, the problem I mentioned above was not fixed when I fixed the license issue
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