XG 125 firewall stuck at "Updating firmware"

Question

Purchased 2 new XG 125. During the initial setup, I checked " Download Latest Firmware ". Now for the last 3 hours, one of them has been stuck at Updating firmware. 
 Any work arounds?

Paul Gonzaga · Accepted Answer

Hi Stephen BabuJohnson , I tried your suggestion just before I could attempt to reimage the device, and my problem was solved. Thanks

Stephen BabuJohnson · Answer

Hi Paul, 
 Kindly check whether you can access the firewall through the console cable. If yes, then please type RESET while asking for Password. Do the factory reset by pressing option 3. Once reset happened, kindly deselect the mandatory firmware update in the initial setup. This option worked well for me.

Vivek Jagad · Answer

Hello Paul Gonzaga , Thank you for reaching out to the community, you can download the latest firmware ISO file: HW-18.5.3_MR-3-408.iso From here: https://download.sophos.com/network/SophosFirewall/installers/index.html And then reimage the appliance with the help of the following KBA: https://support.sophos.com/support/s/article/KB-000036812?language=en_US

XG 125 firewall stuck at "Updating firmware"

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