Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 3 replies
  • Answers 2 answers
  • Subscribers 28 subscribers
  • Views 1056 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG 125 firewall stuck at "Updating firmware"

Paul Gonzaga

Purchased 2 new XG 125. During the initial setup, I checked "Download Latest Firmware". Now for the last 3 hours, one of them has been stuck at Updating firmware.

Any work arounds?



This thread was automatically locked due to age.
Parents
  • 0

    Hi  Paul,

    Kindly check whether you can access the firewall through the console cable. If yes, then please type RESET while asking for Password. Do the factory reset by pressing option 3. Once reset happened, kindly deselect the mandatory firmware update in the initial setup. This option worked well for me.

Reply
  • 0

    Hi  Paul,

    Kindly check whether you can access the firewall through the console cable. If yes, then please type RESET while asking for Password. Do the factory reset by pressing option 3. Once reset happened, kindly deselect the mandatory firmware update in the initial setup. This option worked well for me.

Children