Sophos Firewall: v18.5 MR3: AntiSPAM SASI (bad detection rate) - will there be any interim FIX?

Push your case, you should be able to get a patch as per the other threads on this subject.

ian

push ...

Can someone from Support verifiy these cases?

05237097 / 05243368

Thanks

I suggest to push by replying to the case mails to supportescalations@sophos.com in CC

you should get an answer within a relative short time

Hello juergenb52,

Thank you for reaching out to the community, this will be fixed: NC-90702, in v18.5.4 MR-4 & v19.0.1 MR-1. Although a patch is available for v18.5.3 MR-3, you can raise a support request and get that applied with the support team.

Thanks,

i already have a support request, but sophos refuses to fix this problem for my installation.

Can you provide the support service request number, so that we can review it...

Hello Juergenb52,

Thank you for the Case IDs, I have checked and it seems they’re duplicated as you stated in your latest email in case 05243368 and a Team Lead is coordinating at the moment. 

A hotfix is planned for this, but I have left a note asking to install the binary in your appliance, let me know if you don't hear back by Tuesday, May 31 before the end of the day.

Regards,