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Unable to install sophos XG home - Booting `SFOS INSTALLER`

JonE over 3 years ago

Having issues installing Sophos XG Home on

https://www.amazon.com.au/gp/product/B09PHMS7WH/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

created a USB using balenaEtcher using SW-19.0.0_GA-317

also tried SW-18.0.5_MR-5-586.iso

when booting to the USB it goes through grub then sits at

Booting `SFOS INSTALLER`

And won't progress.

Any ideas?

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0 rfcat_vk over 3 years ago

Hi,

whatis the hardware. Sophos software does not currently support uefi installations.

ian

XG115W - v19.5.1 mr-1 - Home

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0 JonE over 3 years ago in reply to rfcat_vk

Ubuntu, pfsense, ESXi all install fine.

Tried BIOS and UEFI, no luck.

I thought UEFI support came in a recent version?

The ISO seems to do UEFI by default.

Model Number: HUNSN RS36
Chassis: Full aluminum
Color: Silver
CPU: Intel Core i5-1135G7 Processor (8M Cache, up to 4.20 GHz)
AES-NI Supported: Yes
Memory: 2 x sodimm ddr4-3200, max. 64g ram
Storage: 1 x mSata SSD and 1 x 2.5 inch HDD
Network Card: 6 x intel i211 10/100/1000m ethernet controller, the actual test traffic exceeds 1000m/s
System Compatibility: Any freebsd based router systems, linux distros, or win.os supported.
Compatibility: firewalls tested with pfsense, untangle, opnsense and other popular open-source software solutions
4-12 LAN/WAN Ports, Different CPU, 1U/2U Rackable, Desktop Type, are available in our shop,
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0 rfcat_vk over 3 years ago in reply to JonE

Hi,

uefi is in the latest sophos hardware, but not the software you and I access. Check the disk type as well.

ian

XG115W - v19.5.1 mr-1 - Home

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0 JonE over 3 years ago in reply to rfcat_vk

All looks fine from that end.
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0 rfcat_vk over 3 years ago in reply to JonE

Awhat sort of disk is it?

XG115W - v19.5.1 mr-1 - Home

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0 JonE over 3 years ago in reply to rfcat_vk

120GB SSD
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0 JonE over 3 years ago in reply to rfcat_vk

120GB SSD
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Unable to install sophos XG home - Booting `SFOS INSTALLER`

Submitted a Tech Support Case lately from the Support Portal?