Sophos XG auto import ipsec and sslvpn provisioning.pro file

I remember when we were testing with ipsec .pro file, we found out ipsec connection got imported even if we did not have it enabled on XG, only SSL. to fix this we needed to reset the ipsec settings, then it was gone. I suppose, at your issue it's just the other way around. and eventually reseting it, then enter the same PSK or certificate and other settings may help. just a lucky shot without knowing if it would help.

Have you checked the XG Authentication log at the time when the users CC client should download the ipsec config? is there any authentication error for the user?

I have read the case.
but can this have an effect on the existing users when we do this new?

I think it should not affect the existing users if all settings are the same afterwards. LuCar Toni should be able to answer that.

It should not affect the current users, if you "redo the same config". Recommend to take a backup before. PS: Check the SSMK! support.sophos.com/.../KB-000040174