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Sophos XG Home on UTM 320 Hardware Issue

Rui Mauricio

I'm trying to re-use an old UTM 320 appliance with Sophos XG Home but I'm having no luck.  It does not even start the process of trying to install, I am using the SW_xxxx version of the download, tried using Etcher/Win32DskImage to create the USB as well as USB-CDrom DVD disk and as soon as BIOS does it's initial startup I end up with a black screen and it goes no further.  I did install Lubuntu on the UTM 320 which worked fine as part of some of the suggestions to wipe out the partitions.  It won't even attempt to load the files on the USB just locks up there (CTRL-ALT-DEL does nothing and keyboard power turns off from what I can see on the LEDs).

I see others that have been able to install on SG 220s and 115s but anyone encounter these issues on the UTM 320?



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  • 0

    You should wipe the disk first. Then try to use the installer. 

    __________________________________________________________________________________________________________________

  • 0 in reply to LuCar Toni

    I booted into Lubuntu with a Live image and wiped the drive completely and still nothing.  The system goes through the BIOS information, I see the USB/DVD start to read with a blinking cursor, a flash to another black screen and nothing.  At this point the keyboard has lost power and computer seems frozen since not even a CTRL-Alt-Del does anything.  I tried playing around with different BIOS settings, defaulting to defaults, and nothing seems to start the installation.  I've tried the Hardware Versions of the applications on both USB-DVD and USB, software version as well on both Media types and even tried the older UTM SSI software versions.  I can completely install Lubuntu but I have to disable ACPI and a couple other things but it installs,  reboots and works.  I've spent hours searching and trying different things and really stuck.  Hoping an expert here can get me going, would hate to throw this thing out when it would be perfect for this task.

  • 0

    I have figured out the cause of my issue and hopefully this helps someone else as I spent hours playing with settings, reading forums and could not figure it out.  The fix for me was to unplug the VGA monitor completely and simply run in Console Mode for the whole installation process.  When VGA was plugged in the system would lock up and with console I saw:

    ...

    ...

    ...

    And finally the option to update firmware came up, ran it and successfully installed XG Home on the UTM 320 I had sitting around.  Now I just need to wait for the SFP media convert to come in tomorrow and I can replace my Bell Hub 3000 Fiber Modem with this UTM.

    Used USB - Serial converter with a DB9 to RJ45 cable.
    COM3 (in my case, you need to look in the Device Manager to see what was assigned on yours)
    38400 Baud Rate

    Hope this helps someone,

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