Sophos XG Firewall firmware update

Hi,

Please remove your licence number from the post or at least change it.

do you have automatic download of updates enabled?

What happens when you try yhte manual update process?

Is you licence current?

Ian

We would like to upgrade the Firmware of the Firewall to 18.5, as the version has VPN Auto Connect feature. Can your team share white papers about the update.

I'll give you a call later and we can have a chat.

Hello Prasad,

Thank you for contacting the Sophos Community.

Due to security concerns, I removed the s/n of your device, when posting in public spaces, please refrain from posting the S/N of your appliance.

You can check your available downloads on id.sophos.com (Firmware Upgrades) and download from there.

If it isn’t showing in your XG, you might want to check your DNS is set to a Public DNS resolver (e.g 8.8.8.8) and check the /log/licensing.log and u2d.log

Regards,