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XGS 3300 device cant sync with portal license (webserver license)

Hi everyone,

I have a XGS3300 firewall which i licensed through the sophos portal, Xstream bundle and email protection license key were applied but the Webserver license does not show on the device. The firewall appliance is registered.

Is this a bug? is ti a problem with the server? is it an internet problem? Does it have something to do with the evaluating license?

Im sharing some screenshots below for better understanding.

This is from the appliance.

this is from the portal.

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0 Bharat J over 3 years ago

Hi Levthe Lopez

Please share the current firmware version as well Please go to Configure --->Network --->DNS and check Test Name Lookup test and share the output

Check the /log/licensing.log

console> dnslookup host eu-prod-utm.soa.sophos.com

Thanks and Regards

"Sophos Partner: Infrassist Technologies Pvt Ltd".

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0 Levthe Lopez over 3 years ago in reply to Bharat J

Hi Bharat

The firmware version is 18.5.2

The logs is will pile them up and upload them here in couple hours.

Thanks for the reply, regards.
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0 Levthe Lopez over 3 years ago in reply to Bharat J

Hi Bharat

The firmware version is 18.5.2

The logs is will pile them up and upload them here in couple hours.

Thanks for the reply, regards.
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XGS 3300 device cant sync with portal license (webserver license)

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