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Adobe Creative Cloud updates failing with error 113 on XGS 87

After I migrated from an XG85 to XGS87, I can no longer download Adobe Creative Cloud updates. I get error 113 which is a vague error that indicates the problem is on my end. My XGS87 is set up primarily with the defaults. I'm using XGS87 (SFOS 18.5.2 MR-2-Build380) .

The CC update downloads to about 13% and fails. Drive space is adequate on the destination and the error 113 says:

"FATAL: Error occurred in download of package (Name: AdobePhotoshop23-Core_x64 Version: 23.2.2.325). Error code: '113'"

Searching the forums reveals several older discussions, some many years old, but no definitive solution that is up-to-date.

I would assume there would be a set of URLs to exempt but I cannot find any such KB article.



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  • Hi  If the status is the same with the plain rule with multiple ISP ( if you have multiple ISP else observation with a single ISP is also fine) then to have further validation and check you may collect TCPDUMP, PCAP, drop and Conntrack over firewall for the destination IP from which downloading on going and during issue time you may check the details from those captures.  If needed you may also log a support case to confirm more on this.

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