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Synchronized with server failed - licence issue

admin_idl

Hello, 

we want to synchronize the license of our XG Firewall. When we want to execute this synchronization the message "Synchronized with server failed" appears. Which setting or logs do we need to check here.

The firewall has a working connection to the Internet.

Thank You!



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  • 0

    Hi admin_idl,

    Please share the current firmware version as well Please go to Configure --->Network --->DNS and check Test Name Lookup test and share the output 

    Check the /log/licensing.log 

    Thanks and Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • 0

    Hi admin_idl,

    Please share the current firmware version as well Please go to Configure --->Network --->DNS and check Test Name Lookup test and share the output 

    Check the /log/licensing.log 

    Thanks and Regards

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

Children
  • 0 in reply to admin_idl

    I try to test to the name lookup to ebay. But thers is no entry. 

    I also attached the licensing.log

  • +1 in reply to admin_idl

    Hi admin_idl

    Suspecting issue with dns set on firewall 

    Please change DNS on firewall under Configure—>Network—> DNS 

    8.8.8.8

    1.1.1.1

    firewall local ip  and click on save and click on test name nslookup and check "eu-prod-utm.soa.sophos.com" is getting resolved or not share the lookup output with logs

    Also check Default Certificate is filled up by navigating to Certificate --->Certificate  Authorities click on "Default" fill details if not updated yet 

    output from my Lab Sophos XG: 

    SFVUNL_KV01_SFOS 18.5.2 MR-2-Build380# cish

    console> dnslookup host eu-prod-utm.soa.sophos.com
    Domain Name Server# 127.0.0.1
    Domain Name # eu-prod-utm.soa.sophos.com
    Resolved Address 1# eu-prod-01-utm.soa.sophos.com.
    Resolved Address 1# 52.18.17.127
    Resolved Address 2# 54.171.170.20
    Resolved Address 3# 34.247.134.28
    Total query time # 405.12 msec

    console>

    thanks and regards 

    "Sophos Partner: Infrassist Technologies Pvt Ltd".

    If a post solves your question please use the 'Verify Answer' button.

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