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Sophos XG 430 SMS gateway integration for guest registration

So far I had gone through 

https://support.sophos.com/support/s/article/KB-000038037?language=en_US

https://docs.sophos.com/nsg/sophos-firewallmanager/v17.0.0/Help/en-us/webhelp/onlinehelp/index.html#page/onlinehelp/SMSGWProfileEdit.html

Still no clarity on what Sophos Controller expects internally the response format. I had even logged case but not received any help.

I am using 2factor api which returns me json string like below, I am able to deliver OTP to users through my internal API server however users are unable to login using received username and numeric OTP ( 6 digit ). Also registered users not getting listed in Sophos Admin Web Console.

{
  "Status": "Success",
  "Details": "ff9ab5b0-452e-11e7-94da-0200cd936042"
}

As you can see above both variables Status as well as Details will have always string.

1. What are the variables Sophos requires in response to create users ? whether its JSON or XML response ? if some variables say 'status' and 'message' , whether they should have values in integer or string or boolean ?

When somebody tries to re-register 

Registration page says user exists but web console guest list is empty

Even though user already exists, web console guest users list is completely emptyWeb console is empty list even though users created

Users receiving OTP and username but can't login error msg is username / password not found.

OTP users are getting but sign is says username/password not found

Is this Sophos BUG or I am missing something ?



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  • Hello Akshay,

    I reached out to the Escalation Managers, and both of your cases will be moved to your region as one of them it’s being worked in a different time zone.

    Also, you will be reached out by your Account Manager/Technical Manager to go over your case and channel the correct resources (PS/SIS) as this seems to be related to your API and being also a configuration/deployment which is outside of the scope of support, if they do find this is an issue with the XG then your case might get escalated through the appropriate Technical Support channels.

    Note: The users won’t show on the UI until they authenticate to the device.

    Regards,


     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • Configuration and API is working fine as you can see in attached screenshots users are receiving username, password and validity through sms. But when they try to login using same credentials they get login failed.

    At least I wanted to have clarity on KB docs in which it is not mentioned required response format plain text / XML / json ? And required response parameters

    Did you get my point ?

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