This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unexpected reboots XG125

Besides unexpected reboots we had several crashes, disconnected WAN-Lines (we have 3) with our XG125. Sophos is not able to fix anything!!! They let time lapse away and close the ticket. But nothing was fixed. Before closing the ticket they phone me and let the bell ring 3 times (~ 3 seconds!!) and hang up. This is not the 1st time that I had such a insolence call. Seems they do so they can say then "I have phoned the client".

Boefore my client switched to Sophos I had several pfsense running. I know what is going on on the commandline-level (OpenWRT)- The 1st Leve Support did not understand anything what I tell them what I detected in /log.

We pay for the support and get nothing.I can only warn to pay for the support, or better: use another firewall.

A frustrated admin

This thread was automatically locked due to age.

Parents

0 Peter Synofzik over 3 years ago

Today onother unexpected reboot - Every 6 -8 weeks.. (seems to be a memory leak)

Ticket ID: 05017085

[1289032.458283] Kernel panic - not syncing: Out of memory: compulsory panic_on_oom is enabled
[1289032.458283] ..

[1289032.488302] CPU: 1 PID: 5405 Comm: sandboxd Tainted: G O 4.14.38 #2
[1289032.511031] Hardware name: Sophos XG/Default string, BIOS 5.13 (Z162-008) 04/20/2018

Obviously Sophos isn't able to fix this. I've sent them the Terminal - Log and expected that they ask for the Crash-Report (seems to be new in 18.5.3). Nada - nothing happens. No replay from Sophos for weeks. Hello! is there anybody out there from Sophos?

A firewall that has a memory leak.. Never, never buy such crap
Cancel
Vote Up 0 Vote Down

Cancel
0 LuCar Toni over 3 years ago in reply to Peter Synofzik

Memory leaks with 6-8 Weeks duration until failure should be visible in the System Graph. Do you see anything in the System Graph for your memory?

__________________________________________________________________________________________________________________
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 LuCar Toni over 3 years ago in reply to Peter Synofzik

Memory leaks with 6-8 Weeks duration until failure should be visible in the System Graph. Do you see anything in the System Graph for your memory?

__________________________________________________________________________________________________________________
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Peter Synofzik over 3 years ago in reply to LuCar Toni

This liitle spike at 8:10 today forced the reboot - I think
Cancel
Vote Up 0 Vote Down

Cancel
0 LuCar Toni over 3 years ago in reply to Peter Synofzik

Does not look like a mem Leak. Check the last Month, if you see a increase but there is still enough still free space. (Keep in mind, Linux works differently on mem).

__________________________________________________________________________________________________________________
Cancel
Vote Up 0 Vote Down

Cancel
0 Peter Synofzik over 3 years ago in reply to LuCar Toni

.. so, what does that mean:

[1289032.458283] Kernel panic - not syncing: Out of memory: compulsory panic_on_oom is enabled

??

That was the unexpected reboot at 8:10
Cancel
Vote Up 0 Vote Down

Cancel
0 LuCar Toni over 3 years ago in reply to Peter Synofzik

I do not know, what this means. One Process could potentially cause a kernel panic. You could try V19.0 GA to get the latest release if this fixes your issue.

__________________________________________________________________________________________________________________
Cancel
Vote Up 0 Vote Down

Cancel
0 Peter Synofzik over 3 years ago in reply to LuCar Toni

Out of Memory is Out of Memory.

We have a support contract and my question is: are there any supporters? Obviously not. Nobody replies on my ticket. The Sophos policy seems to be: 1. change case from critical down, 2. wait 6 weeks and close the ticket..

The GA19 is announced on 2 of our XG86 (I installed them), but not on the other 8 XG86 and not on the XG125 which has the error for OVER 6 MONTH now !!!
Cancel
Vote Up 0 Vote Down

Cancel
0 Adam Dever1 over 2 years ago in reply to Peter Synofzik

When multiple hosts connect to different interfaces of a device and a host sends many broadcast packets visit this company to the other hosts, isolate the interface connected to the host from other interfaces unidirectionally. Then the other hosts do not receive packets from the host.
Cancel
Vote Up 0 Vote Down

Cancel

Unexpected reboots XG125

Submitted a Tech Support Case lately from the Support Portal?