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Issues with teams calls

BeEf

Hello,

we have issues with teams calls and suspect that the sophos XG 550 (latest official firmware) is causing this.

Examining one of the clients I found these entries. 

What is/could be an invalid packet in this context?

Regards,
Bernd



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  • 0

    in this topic I'd expect those packets to be out of order. So packets to a connection that has already closed between the two sides.

    You need to dump that on XG and analyze that dump externally with wireshark.

    What's the issue you're having with teams? I'm asking because we also have some: very unsharp and hanging video like this:

    I've triple checked the Office 365 Exceptions are correct - they are fine.

  • 0 in reply to LHerzog

    Hu,

    are you using SSL/TLS for this application, do you have the do not scan video and audio ticked?

    Sometimes using an IP address as the source device does not work correctly, please try with a network or an address range.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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  • 0 in reply to LHerzog

    Hu,

    are you using SSL/TLS for this application, do you have the do not scan video and audio ticked?

    Sometimes using an IP address as the source device does not work correctly, please try with a network or an address range.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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