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High reponse time on WAN ports

Hello!

For the last few weeks, I am "searching for the truth", about what is actually happening with my client XG86.
The thing is, that we have very big losses in packets (over 20% when it works, when more losses occur my client is cut out from the internet actually). Response time for ping sometimes it is at a normal state like 20ms, but more often it is around more than 1000ms. As a result, IpSec VPNs are down, OpenSSL VPN sometimes works, TeamViewer sessions sometimes works poorly, but most often doesn't work at all, not to say about the rest of the services that the client is using. 

We have there 2 broadbands, one is DSL, second is a 4G LTE from a cellular provider. The problem is being visible on both of the WAN connections. 

I've been restarting, reverting the firmware versions and so on, but I still did not find the problem. Can you please help me?



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