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CSR can not have a passphrase / challenge phrase. Enter a new CSR.

I am trying to update the certificate on my Sophos XG (SFOS 18.5.2 MR-2-Build380). I've created the CSR and when I try to submit it to the CA I'm getting the below error:

CSR can not have a passphrase / challenge phrase. Enter a new CSR.

I don't have an option to set a passphrase during creation, yet the CA seems to think one is in the CSR.

Please advise.

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0 LuCar Toni over 3 years ago

Which version do you use?

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0 Nathan_K over 3 years ago in reply to LuCar Toni

Version of Sophos XG? As stated in the original post, SFOS 18.5.2 MR-2-Build380.

- Nathan Kodak
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0 Bharat J over 3 years ago in reply to Nathan_K

Hi Nathan

Please check SYSTEM—>Certificates > Certificate authorities and check “Default CA” was filled at first place during initial configuration?

"Sophos Partner: Infrassist Technologies Pvt Ltd".

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0 Nathan_K over 3 years ago in reply to Bharat J

I'm not sure that I get what you're saying here. I have a Default cert listed, but I'm trying to generate a CSR for a 3rd party signed certificate. When I paste the generated CSR into the 3rd party site to have them create the certificate, I get the error about the CSR having a passphrase, which I obviously didn't enter, as there isn't even an option to do so.

- Nathan Kodak
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0 Bharat J over 3 years ago in reply to Nathan_K

Hi Nathan,

Please try again as per the below link

support.sophos.com/.../KB-000041071

"Sophos Partner: Infrassist Technologies Pvt Ltd".

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0 Bharat J over 3 years ago in reply to Nathan_K

Hi Nathan,

Please try again as per the below link

support.sophos.com/.../KB-000041071

"Sophos Partner: Infrassist Technologies Pvt Ltd".

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