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Sky Now app not working on Sophos XG

GodAtum over 3 years ago

According to the logs its being blocked

2022-01-20 20:19:34

Invalid Traffic

Denied

N/A

192.168.1.181

54.239.35.235

54058

443

TCP

01001

But I've added that IP as the source device to a firewall rule with"Allow all" web filtering policy. Also unchecked "Scan HTTP and decrypted HTTPS".

I also added a web exception to that IP for HTTPS decryption, HTTPS certificate validation, Malware and content scanning, Zero-day protection, Policy checks.

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0 rfcat_vk over 3 years ago

Hi,

which version of XG software are you running?

Ian

XG115W - v19.5.1 mr-1 - Home

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0 GodAtum over 3 years ago in reply to rfcat_vk

SFOS 18.5.2 MR-2-Build380
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0 rfcat_vk over 3 years ago in reply to GodAtum

Hi,

I am beginning to suspect that there is an issue with the last two or three releases of the XG software because on a brand new device with one suers I was seeing number of those and unable to associate errors.

Not sure where to take this issue next except if you are business licences user you could create a support case.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 GodAtum over 3 years ago in reply to rfcat_vk

Thanks for the info. I only have a free home license. Hopefully an official can comment on this post.
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Sky Now app not working on Sophos XG

Submitted a Tech Support Case lately from the Support Portal?