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XG Firmware build and download

admin_idl

hello,

As our firewall in the HA is defective, we have been sent a replacement device from Sophos. However, we have the problem that the wrong firmware is installed on the firewall and we are now asking ourselves how we can get SFOS 18.0.3 MR-3. We need this firmware because we want to continue to operate an HA but cannot update our primary firewall at the moment.
Is it possible to download an old firmware version or does it have to be installed by Sopphos support?

Is there a way to display the build version of the current firmware?
I only see 18.0.3 MR-3 but not which build version is used.

Regards,

Leon



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  • 0

    Hi,

    please start a fresh support case asking for access to the older version.

    ian

  • 0
    admin_idl said:
    Is there a way to display the build version of the current firmware?

    you should see this when logged into Web GUI

    and also on CLI

    =~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2021.07.30 09:35:24 =~=~=~=~=~=~=~=~=~=~=~=
    login as: admin
    admin@hostname's password:

    Sophos Firmware Version SFOS 18.0.5 MR-5-Build586

    Main Menu

        1.  Network  Configuration
        2.  System   Configuration
        3.  Route    Configuration
        4.  Device Console
        5.  Device Management
        6.  VPN Management
        7.  Shutdown/Reboot Device
        0.  Exit

    and:


    XG430_WP02_SFOS 18.0.6 MR-6-Build655# showfw
    FW0=SFLoader
    FW1=18_0_6_655
    FW2=18_0_5_586

    or

    5 Device Management
    2 Show Firmware(s)

    Device Management

        1.  Reset to Factory Defaults
        2.  Show Firmware(s)
        3.  Advanced Shell
        4.  Flush Device Reports
        0.  Exit

        Select Menu Number [0-4]: 2


    Firmware 1:             SFOS 18.0.6 MR-6-Build655
    Firmware 2:             SFOS 18.0.5 MR-5-Build586
    Current Firmware:       Firmware 1