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XG 18.0.5 since last friday no cloud applications shown

Hi there,

I'm using a XG230 Firewall with 18.0.5.

Till last thursday I could see on the control center the cloud application usage.
But now it shows nothing and on Applications/Cloud applications it shows:

No records found

For cloud traffic reporting, use the following firewall and SSL/TLS rule settings:

    Basic: Turn on Log firewall traffic for visiblity and bytes transferred.
    Detailed: Turn on SSL/TLS decryption and select a web policy other than "None".

If I change the reportdate, I could see the usage...till 4th november 2021

But both are switched on and till last thursday I could see the usage.

I did not make update or so ...

On our second Firewall XG115 everything is normal and it shows also cloud usage

Any idea what happened?

Many thanks



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Parents
  • Now I realized that all logging has stopped and I opened a support request.

    Disk space at 31 % usage and service reportdb is running.

    So at the moment I can't see anything whats going on...

    Many thanks

    Thomas

  • Yes, this link I got from support and gave this answer:

    Sophos Firmware Version SFOS 18.0.5 MR-5-Build586

    console> show on-box-reports

    Local Reporting : on

    console> system diagnostics show disk

    Partition        Utilization(%)

    ===============================

    configuration        20%

    content               5%

    report               31%

     

    console> system diagnostics show subsystem-info

    SERVICE              STATUS

    =====================================

    lcdd                 RUNNING

    ConfigDB             RUNNING

    SigDB                RUNNING

    ReportDB             RUNNING

    MTA                  RUNNING

    nasm                 RUNNING

    NTPClient            RUNNING

    LoggingDaemon        RUNNING

    many thanks

    Thomas

Reply
  • Yes, this link I got from support and gave this answer:

    Sophos Firmware Version SFOS 18.0.5 MR-5-Build586

    console> show on-box-reports

    Local Reporting : on

    console> system diagnostics show disk

    Partition        Utilization(%)

    ===============================

    configuration        20%

    content               5%

    report               31%

     

    console> system diagnostics show subsystem-info

    SERVICE              STATUS

    =====================================

    lcdd                 RUNNING

    ConfigDB             RUNNING

    SigDB                RUNNING

    ReportDB             RUNNING

    MTA                  RUNNING

    nasm                 RUNNING

    NTPClient            RUNNING

    LoggingDaemon        RUNNING

    many thanks

    Thomas

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