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With SSL/ TLS inspection turned on, IOS apps not working well

With SSL/ TLS turned on, my mobile banking apps don't allow me to sign in, it says connection error. As soon as it's turned off, I am able to login. 2 mobile banking apps exhibit similar behavior.

Chat App Viber will not allow sending of attachments. Turning inspection off immediately goes back to normal.

I looked at Fixing errors, but the error isn't displayed.

How do I fix this?

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0 rfcat_vk over 3 years ago

Hi,

you need to exempt all Apple sites from inspection and some of the other sites used by Apple devices. I am still working through getting IPv6 Apple device access working correctly.

ian
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0 jang430 over 3 years ago in reply to rfcat_vk

Is this under Web exceptions? Even if it's the mobile banking app that's having issue? Can we trace what sites we need to put exceptions?
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0 rfcat_vk over 3 years ago in reply to jang430

No, you add in the SSL/TLS scanning profile which has do not decrypt and maximum compatibility.

There is a user collection where you add your url.

Ian
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0 jang430 over 3 years ago in reply to rfcat_vk

I see. Saw a KB on that one. Noted. Thanks!
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