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Moving RED15 between UTM and XG

DuncanNewell

Hi All.

Has anyone come across this before.

I had a RED15 device working fine on UTM.

I moved it to XG and it works fine.

Try move it back to UTM and it does not connect at all ?

Any ideas, its still working on the XG so I dont understand why it wont move back to UTM ?

I did not tell it to update or anything like that.

Thanks



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    Could you please check red.log events in shell and share session output here or in PM?

    utm:/root # tail -f /var/log/red.log

    or

    utm:/root # tail -f /var/log/red.log | grep -i "RED_Serial_Number"

    Did you try with a new unlock code?

  • 0 in reply to FormerMember

    Hi,

    I have tried both them commands and nothing shows in the UTM logs for that device. 

    For info I turned the RED device OFF on XG then re enabled it on UTM - note that other untouched devices are still working fine on UTM.   Checked the logs for past 30mins and nothing shows, if I re enable it on XG then it works fine.

    The question is should you be able to move a RED15 from UTM to XG and then back to UTM again ?

    As a guess moving it to XG has done something to the RED15 stopping it from working on a XG again ?

    I have not tried with a new unlock code, I was not sure if you could, and I didnt want to totally break the RED device.

    Thanks

    Thanks, Duncan

  • 0 in reply to DuncanNewell

    Hello Duncan,

    Adding to what my co-worker Yash has mentioned, are you decommissioning the RED on the XG? 

    Configuration >> System Services >> RED >> Automatic device deauthorization

    You would also need to remove the configuration of the RED from the XG.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    I have deleted the RED from the XG and re setup on UTM,, but this has not worked, it still wont work on UTM.

    Thanks, Duncan

  • 0 in reply to DuncanNewell

    Hello Duncan,

    Are you seeing traffic arriving at the UTM from the Public IP where the RED is located?

    You can try to do a TCPdump on the UTM

    #tcpdump -eni PortX host x.x.x.x

    (Where the X is the port of the WAN interface of the UTM and x.x.x.x is the Public IP where the RED is connected.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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