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Moving RED15 between UTM and XG

DuncanNewell

Hi All.

Has anyone come across this before.

I had a RED15 device working fine on UTM.

I moved it to XG and it works fine.

Try move it back to UTM and it does not connect at all ?

Any ideas, its still working on the XG so I dont understand why it wont move back to UTM ?

I did not tell it to update or anything like that.

Thanks



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    Could you please check red.log events in shell and share session output here or in PM?

    utm:/root # tail -f /var/log/red.log

    or

    utm:/root # tail -f /var/log/red.log | grep -i "RED_Serial_Number"

    Did you try with a new unlock code?

  • 0 in reply to FormerMember

    Hi,

    I have tried both them commands and nothing shows in the UTM logs for that device. 

    For info I turned the RED device OFF on XG then re enabled it on UTM - note that other untouched devices are still working fine on UTM.   Checked the logs for past 30mins and nothing shows, if I re enable it on XG then it works fine.

    The question is should you be able to move a RED15 from UTM to XG and then back to UTM again ?

    As a guess moving it to XG has done something to the RED15 stopping it from working on a XG again ?

    I have not tried with a new unlock code, I was not sure if you could, and I didnt want to totally break the RED device.

    Thanks

Reply
  • 0 in reply to FormerMember

    Hi,

    I have tried both them commands and nothing shows in the UTM logs for that device. 

    For info I turned the RED device OFF on XG then re enabled it on UTM - note that other untouched devices are still working fine on UTM.   Checked the logs for past 30mins and nothing shows, if I re enable it on XG then it works fine.

    The question is should you be able to move a RED15 from UTM to XG and then back to UTM again ?

    As a guess moving it to XG has done something to the RED15 stopping it from working on a XG again ?

    I have not tried with a new unlock code, I was not sure if you could, and I didnt want to totally break the RED device.

    Thanks

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