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XG106 18.0.4 MR-4 unable to Backup

Samuel Heinrich

XG106 is unable to create a backup.

does not work via central, nor local "backup now". it's not even possible to edit the backup settings at all.

error messages are none sense (see printscreens)

troubleshooting steps taken

- restart

- disable / enable central

any ideas?



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Parents
  • 0

    Could have different reasons. You should check the logs of the OS ( /log/applog.log and csc.log) to check for the reason. 

  • 0 in reply to LuCar Toni

    /log/csc.log after hitting "backup now"


    XG106_XN01_SFOS 18.0.4 MR-4# tail -f csc.log
    ********** parentproxyv6 Read Without ORM
    MESSAGE Oct 21 09:28:14 [worker:29023]: {"request":{"method":"opcode","name":"system_backup_for_CM","version":"1.6","type":"json","length":118,"data":{ "mode": "466", "encryptpassword": ***********", "is_cm": "1" }}}
    MESSAGE Oct 21 09:28:15 [worker:28926]: {"request":{"method":"opcode","name":"system_backup","version":"1.6","type":"text","length":0}}
    IFNAME_PREFIX: Port
    IFNAME_SUFFIX: NUM
    IFLIST: PORT_1-4
    MESSAGE Oct 21 09:28:22 [worker:29072]: {"request":{"method":"nopcode","name":"quarantine_data_cleanup","version":"1.0","type":"json","length":15,"data":{"qur_res":"0"}}}
    MESSAGE Oct 21 09:28:25 [worker:29077]: {"request":{"method":"nopcode","name":"smtp_quarantine_cleanup","version":"1.0","type":"text","length":0}}
    MESSAGE Oct 21 09:28:27 [worker:29082]: {"request":{"method":"nopcode","name":"u2d_pt_installer","version":"1.2","type":"text","length":0}}
    MESSAGE Oct 21 09:28:28 [worker:29162]: {"request":{"method":"nopcode","name":"u2d_dr_installer","version":"1.2","type":"text","length":0}}
    MESSAGE Oct 21 09:28:33 [worker:29170]: {"request":{"method":"opcode","name":"apiInterface","version":"1.2","type":"json","length":389,"data":{ "___serverport": 4444, "___component": "GUI", "prefix": "clag01*****", "sendtype": "7", "transactionid": "891", "mode": 730, "currentlyloggedinuserid": 3, "mailloginterval": "-1", "APIVersion": "1800.2", "___serverprotocol": "HTTP", "___username": "admin", "___meta": { "sessionType": 1 }, "___serverip": "172.16.253.78", "currentlyloggedinuserip": "10.149.101.51" }}}

    PAckage ::::system::backuprestoreMESSAGE Oct 21 09:28:34 [worker:29071]: {"request":{"method":"opcode","name":"system_backup_now","version":"1.6","type":"json","length":431,"data":{ "___serverip": "172.16.253.78", "currentlyloggedinuserip": "10.149.101.51", "ftppath": "", "___meta": { "sessionType": 1 }, "prefix": "clag0"""""", "transactionid": "891", "___serverprotocol": "HTTP", "sendtype": "7", "mode": 730, "APIVersion": "1800.2", "___serverport": 4444, "mailloginterval": "-1", "currentlyloggedinuserid": 3, "___username": "admin", "___component": "GUI", "encryptpassword": "****" }}}
    MESSAGE Oct 21 09:28:35 [worker:29070]: {"request":{"method":"opcode","name":"system_backup","version":"1.6","type":"json","length":90,"data":{ "prefix": "clag0******_Backup_C1C0C62Q*****_21Oct2021_09.28.35" }}}
    MESSAGE Oct 21 09:28:40 [worker:28713]: {"request":{"method":"nopcode","name":"poll_for_SSO","version":"1.2","type":"text","length":0}}
    MESSAGE Oct 21 09:28:41 [worker:28600]: {"request":{"method":"opcode","name":"getappkey","version":"1.6","type":"text","length":0}}
    IFNAME_PREFIX: Port
    IFNAME_SUFFIX: NUM
    IFLIST: PORT_1-4
    MESSAGE Oct 21 09:28:42 [worker:29232]: {"request":{"method":"opcode","name":"apiInterface","version":"1.6","type":"json","length":187,"data":{ "APIVersion": "1500.1", "status": "0", "alertname": "set_scheduled_backup_alert", "___caller": "system", "MessageList": { "backupmode": "\"Local\"", "backupmedium": "" }, "mode": 1201 }}}
    MESSAGE Oct 21 09:28:42 [worker:29225]: {"request":{"method":"opcode","name":"readobject","version":"1.2","type":"json","length":26,"data":{"Entity":"parentproxyv4"}}}
    ########## Package: system::parentproxyv4
    ********** parentproxyv4 Read Without ORM
    MESSAGE Oct 21 09:28:43 [worker:29237]: {"request":{"method":"opcode","name":"readobject","version":"1.2","type":"json","length":26,"data":{"Entity":"parentproxyv6"}}}
    MESSAGE Oct 21 09:28:43 [worker:26356]: {"request":{"method":"opcode","name":"setAlertSettings","version":"1.6","type":"json","length":225,"data":{ "alertname": "set_scheduled_backup_alert", "status": "0", "mode": 1201, "Event": "UPDATE", "MessageList": { "backupmode": "\"Local\"", "backupmedium": "" }, "___caller": "system", "Entity": "alert", "APIVersion": "1500.1" }}}

    PAckage ::::cli::alert########## Package: system::parentproxyv6
    ********** parentproxyv6 Read Without ORM
    MESSAGE Oct 21 09:28:45 [ssod:1062]: {"ssod":{"method":"service","name":"ssod:status","version":"1.6","type":"text","length":0}}
    MESSAGE Oct 21 09:28:45 [worker:29246]: {"request":{"method":"nopcode","name":"getBackupInfo_from_central","version":"1.6","type":"text","length":0}}
    MESSAGE Oct 21 09:28:45 [worker:29249]: {"request":{"method":"opcode","name":"getappkey","version":"1.6","type":"text","length":0}}
    MESSAGE Oct 21 09:28:46 [worker:29252]: {"request":{"method":"opcode","name":"readobject","version":"1.2","type":"json","length":26,"data":{"Entity":"parentproxyv4"}}}
    ########## Package: system::parentproxyv4
    ********** parentproxyv4 Read Without ORM
    MESSAGE Oct 21 09:28:47 [worker:29256]: {"request":{"method":"opcode","name":"readobject","version":"1.2","type":"json","length":26,"data":{"Entity":"parentproxyv6"}}}

Reply
  • 0 in reply to LuCar Toni

    /log/csc.log after hitting "backup now"


    XG106_XN01_SFOS 18.0.4 MR-4# tail -f csc.log
    ********** parentproxyv6 Read Without ORM
    MESSAGE Oct 21 09:28:14 [worker:29023]: {"request":{"method":"opcode","name":"system_backup_for_CM","version":"1.6","type":"json","length":118,"data":{ "mode": "466", "encryptpassword": ***********", "is_cm": "1" }}}
    MESSAGE Oct 21 09:28:15 [worker:28926]: {"request":{"method":"opcode","name":"system_backup","version":"1.6","type":"text","length":0}}
    IFNAME_PREFIX: Port
    IFNAME_SUFFIX: NUM
    IFLIST: PORT_1-4
    MESSAGE Oct 21 09:28:22 [worker:29072]: {"request":{"method":"nopcode","name":"quarantine_data_cleanup","version":"1.0","type":"json","length":15,"data":{"qur_res":"0"}}}
    MESSAGE Oct 21 09:28:25 [worker:29077]: {"request":{"method":"nopcode","name":"smtp_quarantine_cleanup","version":"1.0","type":"text","length":0}}
    MESSAGE Oct 21 09:28:27 [worker:29082]: {"request":{"method":"nopcode","name":"u2d_pt_installer","version":"1.2","type":"text","length":0}}
    MESSAGE Oct 21 09:28:28 [worker:29162]: {"request":{"method":"nopcode","name":"u2d_dr_installer","version":"1.2","type":"text","length":0}}
    MESSAGE Oct 21 09:28:33 [worker:29170]: {"request":{"method":"opcode","name":"apiInterface","version":"1.2","type":"json","length":389,"data":{ "___serverport": 4444, "___component": "GUI", "prefix": "clag01*****", "sendtype": "7", "transactionid": "891", "mode": 730, "currentlyloggedinuserid": 3, "mailloginterval": "-1", "APIVersion": "1800.2", "___serverprotocol": "HTTP", "___username": "admin", "___meta": { "sessionType": 1 }, "___serverip": "172.16.253.78", "currentlyloggedinuserip": "10.149.101.51" }}}

    PAckage ::::system::backuprestoreMESSAGE Oct 21 09:28:34 [worker:29071]: {"request":{"method":"opcode","name":"system_backup_now","version":"1.6","type":"json","length":431,"data":{ "___serverip": "172.16.253.78", "currentlyloggedinuserip": "10.149.101.51", "ftppath": "", "___meta": { "sessionType": 1 }, "prefix": "clag0"""""", "transactionid": "891", "___serverprotocol": "HTTP", "sendtype": "7", "mode": 730, "APIVersion": "1800.2", "___serverport": 4444, "mailloginterval": "-1", "currentlyloggedinuserid": 3, "___username": "admin", "___component": "GUI", "encryptpassword": "****" }}}
    MESSAGE Oct 21 09:28:35 [worker:29070]: {"request":{"method":"opcode","name":"system_backup","version":"1.6","type":"json","length":90,"data":{ "prefix": "clag0******_Backup_C1C0C62Q*****_21Oct2021_09.28.35" }}}
    MESSAGE Oct 21 09:28:40 [worker:28713]: {"request":{"method":"nopcode","name":"poll_for_SSO","version":"1.2","type":"text","length":0}}
    MESSAGE Oct 21 09:28:41 [worker:28600]: {"request":{"method":"opcode","name":"getappkey","version":"1.6","type":"text","length":0}}
    IFNAME_PREFIX: Port
    IFNAME_SUFFIX: NUM
    IFLIST: PORT_1-4
    MESSAGE Oct 21 09:28:42 [worker:29232]: {"request":{"method":"opcode","name":"apiInterface","version":"1.6","type":"json","length":187,"data":{ "APIVersion": "1500.1", "status": "0", "alertname": "set_scheduled_backup_alert", "___caller": "system", "MessageList": { "backupmode": "\"Local\"", "backupmedium": "" }, "mode": 1201 }}}
    MESSAGE Oct 21 09:28:42 [worker:29225]: {"request":{"method":"opcode","name":"readobject","version":"1.2","type":"json","length":26,"data":{"Entity":"parentproxyv4"}}}
    ########## Package: system::parentproxyv4
    ********** parentproxyv4 Read Without ORM
    MESSAGE Oct 21 09:28:43 [worker:29237]: {"request":{"method":"opcode","name":"readobject","version":"1.2","type":"json","length":26,"data":{"Entity":"parentproxyv6"}}}
    MESSAGE Oct 21 09:28:43 [worker:26356]: {"request":{"method":"opcode","name":"setAlertSettings","version":"1.6","type":"json","length":225,"data":{ "alertname": "set_scheduled_backup_alert", "status": "0", "mode": 1201, "Event": "UPDATE", "MessageList": { "backupmode": "\"Local\"", "backupmedium": "" }, "___caller": "system", "Entity": "alert", "APIVersion": "1500.1" }}}

    PAckage ::::cli::alert########## Package: system::parentproxyv6
    ********** parentproxyv6 Read Without ORM
    MESSAGE Oct 21 09:28:45 [ssod:1062]: {"ssod":{"method":"service","name":"ssod:status","version":"1.6","type":"text","length":0}}
    MESSAGE Oct 21 09:28:45 [worker:29246]: {"request":{"method":"nopcode","name":"getBackupInfo_from_central","version":"1.6","type":"text","length":0}}
    MESSAGE Oct 21 09:28:45 [worker:29249]: {"request":{"method":"opcode","name":"getappkey","version":"1.6","type":"text","length":0}}
    MESSAGE Oct 21 09:28:46 [worker:29252]: {"request":{"method":"opcode","name":"readobject","version":"1.2","type":"json","length":26,"data":{"Entity":"parentproxyv4"}}}
    ########## Package: system::parentproxyv4
    ********** parentproxyv4 Read Without ORM
    MESSAGE Oct 21 09:28:47 [worker:29256]: {"request":{"method":"opcode","name":"readobject","version":"1.2","type":"json","length":26,"data":{"Entity":"parentproxyv6"}}}

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