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XG106 18.0.4 MR-4 unable to Backup

Samuel Heinrich

XG106 is unable to create a backup.

does not work via central, nor local "backup now". it's not even possible to edit the backup settings at all.

error messages are none sense (see printscreens)

troubleshooting steps taken

- restart

- disable / enable central

any ideas?



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  • 0

    Could have different reasons. You should check the logs of the OS ( /log/applog.log and csc.log) to check for the reason. 

  • 0 in reply to LuCar Toni


    /log/applog.log after hitting "backup now"


    Oct 21 09:24:15 apiInterface:: Deleting Entity and Event for legacy mode base operation
    Oct 21 09:24:15 Request type = 1
    Oct 21 09:24:15 apiInterface:versionsupported: true.
    Oct 21 09:24:15 apiInterface:request mode -> 1803.
    Oct 21 09:24:15 apiInterface:Current ver :::'1800.2'
    Oct 21 09:24:15 apiInterface:entityjson::::::::HASH(0x9d709c0)
    Oct 21 09:24:15 Info:: Transaction will not be rolled back for opcode lic_subinfo. If any operation fails, request is part of multiple request :
    Oct 21 09:24:17 apiInterface:: Deleting Entity and Event for legacy mode base operation
    Oct 21 09:24:17 Request type = 1
    Oct 21 09:24:17 apiInterface:versionsupported: true.
    Oct 21 09:24:17 apiInterface:request mode -> 2505.
    Oct 21 09:24:17 apiInterface:Current ver :::'1800.2'
    Oct 21 09:24:17 apiInterface:entityjson::::::::HASH(0x9d70990)
    Oct 21 09:24:17 Info:: Transaction will not be rolled back for opcode check_rdm. If any operation fails, request is part of multiple request :
    Oct 21 09:24:20 Maintenance Flag Set To DefaultOct 21 09:24:20 system_backup_for_CM failed to encrypt/decrypt passwordOct 21 09:24:21 opcode:getBackupInfo_from_central - failed in generating backup for CM
    Oct 21 09:24:22 apiInterface:: Deleting Entity and Event for legacy mode base operation
    Oct 21 09:24:23 Request type = 1
    Oct 21 09:24:23 apiInterface:versionsupported: true.
    Oct 21 09:24:23 apiInterface:request mode -> 730.
    Oct 21 09:24:23 apiInterface:Current ver :::'1800.2'
    Oct 21 09:24:23 apiInterface:entityjson::::::::system::backuprestore=HASH(0xa656340)
    Oct 21 09:24:23 Info:: Transaction will not be rolled back for opcode system_backup_now. If any operation fails, request is part of multiple request :
    Oct 21 09:24:24 Maintenance Flag Set For BackUPOct 21 09:24:24
    Output Backup File name : clag0"""""_Backup_C1C0"""""2_21Oct2021_09.24.23
    Oct 21 09:24:24 ips_cat_version for backup is Oct 21 09:24:24 Backup for ips_cat_corp_ver is 1
    Oct 21 09:24:24 system_backup:::PRE DUMP of Network Zone
    Oct 21 09:24:24 Dumping in same appliance file
    Oct 21 09:24:25 interface 9 update query: UPDATE tblinterface set enabled=$$0$$, mtu=$$1500$$, memberof=NULL, linktype=$$0$$, name=NULL, interface=$$Port1$$, interface_speed=$$auto$$, mss=$$1460$$, zoneid=$$10$$, parentinterface=NULL, overridemac=NULL where interface='Port1';
    Oct 21 09:24:25 interface 9 update query: UPDATE tblinterface set enabled=$$0$$, mtu=$$1500$$, memberof=NULL, linktype=$$0$$, name=NULL, interface=$$Port4$$, interface_speed=$$auto$$, mss=$$1460$$, zoneid=$$3$$, parentinterface=NULL, overridemac=NULL where interface='Port4';
    Oct 21 09:24:25 interface 9 update query: UPDATE tblinterface set enabled=$$1$$, mtu=$$1500$$, memberof=NULL, linktype=$$0$$, name=NULL, interface=$$Port2$$, interface_speed=$$auto$$, mss=$$1460$$, zoneid=NULL, parentinterface=NULL, overridemac=NULL where interface='Port2';
    Oct 21 09:24:25 interface 9 update query: UPDATE tblinterface set enabled=$$1$$, mtu=$$1500$$, memberof=NULL, linktype=$$0$$, name=NULL, interface=$$Port3$$, interface_speed=$$auto$$, mss=$$1460$$, zoneid=NULL, parentinterface=NULL, overridemac=NULL where interface='Port3';
    Oct 21 09:24:25 interface 9 update query: INSERT INTO tblinterface(enabled,mtu,memberof,linktype,name,interface,interface_speed,mss,zoneid,parentinterface,overridemac) values ($$0$$,$$0$$,NULL,$$2$$,NULL,$$Port4.110$$,$$auto$$,$$0$$,$$2$$,$$Port4$$,NULL);
    Oct 21 09:24:25 interface 9 update query: INSERT INTO tblinterface(enabled,mtu,memberof,linktype,name,interface,interface_speed,mss,zoneid,parentinterface,overridemac) values ($$0$$,$$0$$,NULL,$$2$$,NULL,$$Port1.20$$,$$auto$$,$$0$$,$$9$$,$$Port1$$,NULL);
    Oct 21 09:24:25 interface 9 update query: INSERT INTO tblinterface(enabled,mtu,memberof,linktype,name,interface,interface_speed,mss,zoneid,parentinterface,overridemac) values ($$0$$,$$0$$,NULL,$$2$$,NULL,$$Port1.30$$,$$auto$$,$$0$$,$$11$$,$$Port1$$,NULL);
    Oct 21 09:24:25 interface 9 update query: INSERT INTO tblinterface(enabled,mtu,memberof,linktype,name,interface,interface_speed,mss,zoneid,parentinterface,overridemac) values ($$0$$,$$0$$,NULL,$$2$$,NULL,$$Port1.10$$,$$auto$$,$$0$$,$$8$$,$$Port1$$,NULL);
    Oct 21 09:24:25 interface 9 update query: INSERT INTO tblinterface(enabled,mtu,memberof,linktype,name,interface,interface_speed,mss,zoneid,parentinterface,overridemac) values ($$0$$,$$0$$,NULL,$$2$$,NULL,$$Port1.3999$$,$$auto$$,$$0$$,$$1$$,$$Port1$$,NULL);
    Oct 21 09:24:30 Maintenance Flag Set To DefaultOct 21 09:24:31 apiInterface:: Deleting Entity and Event for legacy mode base operation
    Oct 21 09:24:31 Request type = 1
    Oct 21 09:24:31 apiInterface:versionsupported: true.
    Oct 21 09:24:31 apiInterface:request mode -> 1201.
    Oct 21 09:24:31 apiInterface:Current ver :::'1500.1'
    Oct 21 09:24:32 apiInterface:entityjson::::::::cli::alert=HASH(0xa62e4f0)
    Oct 21 09:24:32 Info:: Transaction will not be rolled back for opcode setAlertSettings. If any operation fails, request is part of multiple request :
    Oct 21 09:24:40 appliance key is C1C0C62QF******
    Oct 21 09:24:43 opcode:poll_for_SSO SSOD Service Status: UNTOUCHED SSO Status: disconnected
    Oct 21 09:24:43 opcode:poll_for_SSO Status - SSO status is DISCONNECTED .....
    Oct 21 09:24:43 opcode:poll_for_SSO - firmwareupgrade flag Oct 21 09:24:43 opcode:poll_for_SSO - backup flag REQUESTED
    Oct 21 09:24:43 opcode:poll_for_SSO - backup flag requested so calling opcode getBackupInfo_from_centralOct 21 09:24:43 opcode:poll_for_SSO - SSO poll success
    Oct 21 09:24:44 appliance key is C1C0C62QF******
    Oct 21 09:24:48 system_backup_for_CM calledOct 21 09:24:48 Maintenance Flag Set For BackUPOct 21 09:24:48
    Output Backup File name : clag0*********_Backup_C1C0C62QFC*****_21Oct2021_09.24.48
    Oct 21 09:24:48 ips_cat_version for backup is Oct 21 09:24:48 Backup for ips_cat_corp_ver is 1
    Oct 21 09:24:48 system_backup:::PRE DUMP of Network Zone
    Oct 21 09:24:48 Dumping in same appliance file
    Oct 21 09:24:49 interface 9 update query: UPDATE tblinterface set zoneid=$$10$$, parentinterface=NULL, name=NULL, memberof=NULL, enabled=$$0$$, interface=$$Port1$$, overridemac=NULL, mss=$$1460$$, linktype=$$0$$, mtu=$$1500$$, interface_speed=$$auto$$ where interface='Port1';
    Oct 21 09:24:49 interface 9 update query: UPDATE tblinterface set zoneid=$$3$$, parentinterface=NULL, name=NULL, memberof=NULL, enabled=$$0$$, interface=$$Port4$$, overridemac=NULL, mss=$$1460$$, linktype=$$0$$, mtu=$$1500$$, interface_speed=$$auto$$ where interface='Port4';
    Oct 21 09:24:49 interface 9 update query: UPDATE tblinterface set zoneid=NULL, parentinterface=NULL, name=NULL, memberof=NULL, enabled=$$1$$, interface=$$Port2$$, overridemac=NULL, mss=$$1460$$, linktype=$$0$$, mtu=$$1500$$, interface_speed=$$auto$$ where interface='Port2';
    Oct 21 09:24:49 interface 9 update query: UPDATE tblinterface set zoneid=NULL, parentinterface=NULL, name=NULL, memberof=NULL, enabled=$$1$$, interface=$$Port3$$, overridemac=NULL, mss=$$1460$$, linktype=$$0$$, mtu=$$1500$$, interface_speed=$$auto$$ where interface='Port3';
    Oct 21 09:24:49 interface 9 update query: INSERT INTO tblinterface(zoneid,parentinterface,name,memberof,enabled,interface,overridemac,mss,linktype,mtu,interface_speed) values ($$2$$,$$Port4$$,NULL,NULL,$$0$$,$$Port4.110$$,NULL,$$0$$,$$2$$,$$0$$,$$auto$$);
    Oct 21 09:24:49 interface 9 update query: INSERT INTO tblinterface(zoneid,parentinterface,name,memberof,enabled,interface,overridemac,mss,linktype,mtu,interface_speed) values ($$9$$,$$Port1$$,NULL,NULL,$$0$$,$$Port1.20$$,NULL,$$0$$,$$2$$,$$0$$,$$auto$$);
    Oct 21 09:24:49 interface 9 update query: INSERT INTO tblinterface(zoneid,parentinterface,name,memberof,enabled,interface,overridemac,mss,linktype,mtu,interface_speed) values ($$11$$,$$Port1$$,NULL,NULL,$$0$$,$$Port1.30$$,NULL,$$0$$,$$2$$,$$0$$,$$auto$$);
    Oct 21 09:24:49 interface 9 update query: INSERT INTO tblinterface(zoneid,parentinterface,name,memberof,enabled,interface,overridemac,mss,linktype,mtu,interface_speed) values ($$8$$,$$Port1$$,NULL,NULL,$$0$$,$$Port1.10$$,NULL,$$0$$,$$2$$,$$0$$,$$auto$$);
    Oct 21 09:24:49 interface 9 update query: INSERT INTO tblinterface(zoneid,parentinterface,name,memberof,enabled,interface,overridemac,mss,linktype,mtu,interface_speed) values ($$1$$,$$Port1$$,NULL,NULL,$$0$$,$$Port1.3999$$,NULL,$$0$$,$$2$$,$$0$$,$$auto$$);

  • 0 in reply to Samuel Heinrich

    Seems like the SSMK Process failed on this appliance. Sophos introduced the SSMK in a older version and it seems like this did not work for your appliance. 

    https://support.sophos.com/support/s/article/KB-000040174?language=en_US

    Therefore you should raise a support request to get this sorted out. If you have a backup, it would be quicker to restore the backup after reimage the appliance. 

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