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How do I know the info is valid for v18?

I keep finding XG documentation that doesn't match the screens I am looking at. Why aren't these pages, articles, how-to's identified as to what versions that apply to? Am I missing something obvious?

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MarkThornton over 4 years ago in reply to Brian Ritchie +1

Should I start a list of every page I find that doesn't state a version anywhere visible, including the address line? How about a list of every page that doesn't provide instructions that actually work…

0 Brian Ritchie over 4 years ago

Mark,

Good question. Since I have to refer to many kb's myself as well as online documentation, I always make it a habit to check what product/version it is for first before I review it.

Take this kb as an example, it will usually state how to do something for v17 and also v18 in it:
https://support.sophos.com/support/s/article/KB-000038081?language=en_US

For documentation online like the one below, notice it has the version of SFOS it is referring to in the URL. Here it is referring to 18.5 of SFOS.
https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/tasks/t_VPNIPsecSiteToSiteTroubleShootCommonErrors.html

There are many resources out there, but hopefully you find this helpful.

Brian Ritchie

Senior Solutions Engineer
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0 MarkThornton over 4 years ago in reply to Brian Ritchie

Should I start a list of every page I find that doesn't state a version anywhere visible, including the address line? How about a list of every page that doesn't provide instructions that actually work on the version I am running? My head is starting to hurt from all the dead links in the v18 how to list.
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0 emmosophos over 4 years ago in reply to MarkThornton

Hello Mark,

Thank you for contacting the Sophos Community.

If you have found any dead links, please share them with me so I can ask the pertinent team to check.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 MarkThornton over 4 years ago

As an example, I am trying now to figure out how to open ports to my SmarterMail mailserver. I keep reading about WAF rules and such, but all that disappeared or is renamed, or maybe even moved to the command line in V18, yet the instructions are still telling me to do things I can't find on my machine. This link for example https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/tasks/WAFRuleAdd.html doesn't match anything I find in my V18.05 XG even though I got to that from the help link in the web interface. I guess I need to spend another hour on the phone with Sophos today so they can tell me they will have to call me back with the answer after consulting with senior members of the "team". It's been 2 hours since that call and still no movement on the ticket that was started yesterday. Something isn't right.
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