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Sophos XG Email attachments larger than 1mb is blocked

MGodau

Hello, 

So ive got a problem with an Sophos XG. Basically the Sophos blocks all email attachments larger than 1mb, but only if the email is send from an mobile device. 

Ive testet so far : sending an email with a notebook/computer, no problem. Sending it with the normal Outlook app on the smartphone: attachments is blocked, BUT the attachments is not blocked when the email is send via Outlook Web on the smartphone. Testet it on various smartphones.

Ive also seen that a similar question was already posted, but there is no helpful answer in this post. 

Can someone tell me if there is a limit set in the Sophos for email attachments sent from a mobile device ? 

Its a Sophos XG125 and firmware is : 18.0.5 MR-5-Build586

Opened a ticket at Sophos at the 27.07. but still didnt get a response, even after escalating the ticket.

Thank you 



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  • 0

    Hi,

    XG does not limit mail attachments by default, only if you have a specific policy. Web mail is not treated as mail the same as email sent from an application.

    So what you are saying is you have a policy in place that limits your attachment size. The policy could be your AD, your anti-virus package on the mobile device.

    DO the mobile devices use the same email rule as the LAN attached devices?

    You configure the mail attachment size in the email  -> general setting on the GUI.

    Ian

  • 0 in reply to rfcat_vk

    Hi rfcat_vk, 

    Yes the same policy is used for mobile devices, there´s no extra policy. 

    Application filter is the Sophos Application Filter Level 4&5 , which im using at other customers aswell and they dont have the problem.

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