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VPN Error

Luiz Souto

Hi everyone,

I have a VPN between six units with all ports freed but a specific application does not work. I can see the port open but an unknown error is displayed. This happens in only one of the units (I have another 4 connected and without failures). Any suggestions of what I should look for?

Regards



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Did you configure the IPsec site to site VPN between these firewalls? Is this application hosted on one of the locations? 

    Would it be possible for you to share a network diagram and explain the traffic flow to the application you're having an issue accessing? 

    Thanks,

Reply
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Did you configure the IPsec site to site VPN between these firewalls? Is this application hosted on one of the locations? 

    Would it be possible for you to share a network diagram and explain the traffic flow to the application you're having an issue accessing? 

    Thanks,

Children
  • 0 in reply to FormerMember

    Resolved, licenses were not correctly applied to boxes.

    Thank you for your attention

  • 0 in reply to FormerMember

    Good morning,

    The problem reoccurred.

    We have 2 boxes in HA, one of them crashed and went offline. In parallel the problem in connecting to the systems started. Checking the online box I visualized that the licenses were not applied to it. I accessed the Sophos Portal and transferred the licenses. Soon after, I performed a test and managed to access the systems in the units.

    The next day this access again showed problems. The licenses are applied in the online box, the servers are pinged without fail, I can see the open ports on the servers and access them through ssh, but an application that uses specific ports does not open. All ports are open in VPN.

    We use an IPsec Lan to Lan VPN connection for each of the units.

    Thanks