unable to access specific website

Probably means there is more hidden urls.

ian

Adding to what rfcat_vk said, You can cross-verify by going to log-viewer, change the module to Web Protection and filter by the source IP.

Load the website again and refresh the log-viewer to get detailed information. (Make sure that Logging is enabled in the FW rule)

but i already add url to allow

2021-07-02 07:13:04Firewallmessageid="01001" log_type="Firewall" log_component="Invalid Traffic" log_subtype="Denied" status="Deny" con_duration="0" fw_rule_id="N/A" nat_rule_id="0" policy_type="0" user="" user_group="" web_policy_id="0" ips_policy_id="0" appfilter_policy_id="0" app_name="" app_risk="0" app_technology="" app_category="" vlan_id="" ether_type="IPv4 (0x0800)" bridge_name="" bridge_display_name="" in_interface="Port2.621_ppp" in_display_interface="Port2.621_ppp" out_interface="" out_display_interface="" src_mac="" dst_mac="" src_ip="220.158.201.42" src_country="MYS" dst_ip="113.211.42.19" dst_country="MYS" protocol="TCP" src_port="587" dst_port="50107" packets_sent="0" packets_received="0" bytes_sent="0" bytes_received="0" src_trans_ip="" src_trans_port="0" dst_trans_ip="" dst_trans_port="0" src_zone_type="" src_zone="" dst_zone_type="" dst_zone="" con_direction="" con_id="" virt_con_id="" hb_status="No Heartbeat" message="Invalid packet." appresolvedby="Signature" app_is_cloud="0"

Can you check with the 'web filter' option in the log viewer? The Log line you shared doesn't have any URLs.

Check the snapshot for a reference, apply it, reload the website, and refresh he log viewer 

ok here i can see result is allow but i try to open is unable to open

the site fails security checks.

Ian

where should i check?

Hello there,

Just to clarify, taobao redirects to world.taobao.com, if you want to access world.taobao.com then try whitelisting world.taobao.com.

Regards,