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Not receiving an email with serial number after requesting Sophos XG Firewall Home Edition

SPH XG home user

This is the link I used: https://www.sophos.com/en-us/products/free-tools/sophos-utm-home-edition.aspx

After registration this is shown:

Thank you for choosing Sophos XG Firewall Home Edition

You should receive an email shortly with your evaluation serial number.

(Please note that it can take several minutes to arrive).

All other mail communication with Sophos is ok. I also used other registrations with different email addresses.

Still nothing received. 

Anyone having an idea what could be the solution?



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  • FormerMember
    0 FormerMember

    Hi , Welcome to Sophos Community.

    Can you check whether the mail is showing up in the spam folder? At times mail services tend to detect it as spam. You must've received a license file.

    Mail comes from "support@sophos.com" and with subject "Sophos UTM Home Use Firewall"

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  • FormerMember
    0 FormerMember

    Hi , Welcome to Sophos Community.

    Can you check whether the mail is showing up in the spam folder? At times mail services tend to detect it as spam. You must've received a license file.

    Mail comes from "support@sophos.com" and with subject "Sophos UTM Home Use Firewall"

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