sophos xg 18.0.5 MR-5 - my user based rule not working in chrome

Hi Andromeda,

Thank you for reaching out to the Community! 

Could you please explain a bit more about "But the rules I created do not work on chrome. It works in Mozilla and edge"?

Thanks,

As you can see in the image, I performed a test in the browser at the same time.
The browser on the right is mozilla, the browser on the left is chrome.
When I write user based rule in sophos xg 18.0.5, rule and web filtering are not working in chrome.
What should I do on the firewall for this?

As you can see in the image, I performed a test in the browser at the same time.
The browser on the right is mozilla, the browser on the left is chrome.
When I write user based rule in sophos xg 18.0.5, rule and web filtering are not working in chrome.
What should I do on the firewall for this?

Hi Andromeda,

I'd suggest installing SSL CA to your browser. Let me know if that resolves your issue. 

• Sophos XG Firewall: SSL CA certificate installation guide

Thanks,

Hi,

Please post a copy of the rule that is not working. Also please check logviewer to ensure that the traffic is passing this rule.

Ian

Hi,

H_Patel thank you.

installing certificate it works from rules but another problem appeared.
The user in the internet_full group is blocked, although web filter is allowed.
I added the image.

can you help me.

after 

You also need to enable decrypt and scan. You also might need to limit tls to tls 1.2

Ian

Hi rfcat_vk,

Do I need to enable ssl- tls and tls 1.3 comes by default, do I have to choose 1.2?

Hi again H_Patel

I have 3 rules in total. After installing the certificate, 2 rules worked. but rule 1 still doesn't work and this only happens in chrome browser. very frustrating situation. What do you suggest I do?

my rule works in mozilla on the left, but gets blocked on chrome on the right.

Try Policy Tester with https://twitter.com not http.