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Discussions XG user portal OTP tokens issue

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XG user portal OTP tokens issue

Eisenwerk Brühl GmbH over 4 years ago

SFOS 18.0.4 MR-4

We are using the user portal with 2FA. Today we found out that some users can see their QR-code, others not.

Is there a reason why? Both user have the same user-rights on the XG:

Tested with different browsers and different users. Still we couldn't find the clue.

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0 FormerMember over 4 years ago

Hi and Thanks for reaching out to Sophos Community.

Ensure that the OTP tokens option is enabled either for all users or for each user/group that should have OTP enabled.
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0 Eisenwerk Brühl GmbH over 4 years ago in reply to FormerMember

The users have identical rights. OTP is enabled with all users.
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0 FormerMember over 4 years ago in reply to Eisenwerk Brühl GmbH

The users who can't see OTP section in Userpotal, Do they log in using OTP, or do they get logged in directly into the portal with the password only?
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0 Eisenwerk Brühl GmbH over 4 years ago in reply to FormerMember

Yes, both login using OTP.
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0 Eisenwerk Brühl GmbH over 4 years ago in reply to FormerMember

Yes, both login using OTP.
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