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XG user portal OTP tokens issue

Eisenwerk Brühl GmbH

SFOS 18.0.4 MR-4

We are using the user portal with 2FA. Today we found out that some users can see their QR-code, others not.

Is there a reason why? Both user have the same user-rights on the XG:

Tested with different browsers and different users. Still we couldn't find the clue.



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  • FormerMember
    0 FormerMember

    Hi and Thanks for reaching out to Sophos Community.

    Ensure that the OTP tokens option is enabled either for all users or for each user/group that should have OTP enabled.

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  • FormerMember
    0 FormerMember

    Hi and Thanks for reaching out to Sophos Community.

    Ensure that the OTP tokens option is enabled either for all users or for each user/group that should have OTP enabled.

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