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Sophos XG Home - Heartbeat

Mike Scott

Good evening,

My previous install of Sophos XG Home 18.5 the heartbeat status worked.  I've done a reinstall on different hardware and the heartbeat status is red.  I've de-registered from central etc.  Is there something else I should look at or should heartbeat never have worked on a Home install?



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  • 0

    I've never had an issue with heartbeat and my home licensed XG but I do use paid for Intercept X at home. I've had a few variations of hardware and don't remember having to do anything special other than register the XG in CM.

    Full instructions can be found here: https://support.sophos.com/support/s/article/KB-000036953?language=en_US  

  • 0 in reply to JasP

    I am running home premium on my MACs and intercept on the Idevices, I don't see heartbeat as an option. Trouble is interceptX on the Idevices is unmanaged.

    Ian

  • 0 in reply to rfcat_vk

    Home Premium is not InterceptX. Home Premium is a own, standalone solution.

    XG Home supports heartbeat. Intercept X (Central Managed) also supports the Heartbeat.

    The issue come up, as Home is not Central managed. Therefore the piece of "Which XG should i connect to?" is missing.

    Heartbeat is a certificated based product. If you are sitting behind "your" XG, it automatically connects to the heartbeat, as it trusts the XG firewall. If you are behind a third party XG Firewall (For example you are in a hotel customer, using XG), interceptX recognize, there is a XG, but does not build up the Heartbeat. 

    This entire part is missing in Sophos Home - As you cannot introduce the XG Home to this setup, you cannot combine the Heartbeat. A paid Intercept X Solution in Central can be introduced to the HB.

  • 0 in reply to LuCar Toni

    I have home premium on my MACs and interceptX on my iPhones and iPad. You cannot manage interceptX on the iPhones or iPads from home premium in fact you can't manage them unless you use th epode version.

    Ian

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