Sophos XG Home - Heartbeat

Question

Good evening, 
 
 My previous install of Sophos XG Home 18.5 the heartbeat status worked. I've done a reinstall on different hardware and the heartbeat status is red. I've de-registered from central etc. Is there something else I should look at or should heartbeat never have worked on a Home install?

LuCar Toni · Answer

Home Premium is not InterceptX. Home Premium is a own, standalone solution. 
 XG Home supports heartbeat. Intercept X (Central Managed) also supports the Heartbeat. 
 The issue come up, as Home is not Central managed. Therefore the piece of "Which XG should i connect to?" is missing. 
 Heartbeat is a certificated based product. If you are sitting behind "your" XG, it automatically connects to the heartbeat, as it trusts the XG firewall. If you are behind a third party XG Firewall (For example you are in a hotel customer, using XG), interceptX recognize, there is a XG, but does not build up the Heartbeat. 
 This entire part is missing in Sophos Home - As you cannot introduce the XG Home to this setup, you cannot combine the Heartbeat. A paid Intercept X Solution in Central can be introduced to the HB.

Sophos XG Home - Heartbeat

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