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firewall-accelaration enable

Mariana Varanda

Hi, everyone

I just have an issue with my Firewall XG115 v18 MR-4... It rebooted in operation time, with no evidences why...

I contact the support sophos and they said to disable the firewall-accelaration feature. If I understand, this is tha fastpath and it seems to be a bug that should have been fixed  in v18. I want to understand what happens when disable this feature and why it cause the auto reboot.

Thank you!



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  • FormerMember
    FormerMember in reply to Mariana Varanda +1 verified

    Hi Mariana Varanda,

    I haven't seen any new reports regarding firewall acceleration causing random reboots. However, I would suggest you temporary turn off this feature and provide your feedback. 

    Note: If disabling Firewall Acceleration, does temporarily resolve the problem, this still needs to be investigated. 

    I'd also suggest you set up a console connection to capture the next restart event if it ever happens. 

    Console Logging

    ===============

               Note: Though the article explicitly mentioned XG, it’s the same details for UTM

               Note: Be sure that the computer in question does not go into Standby or Hibernate while logging

    • Using PuTTY, go to 'Session' - 'Logging'
    • Here, select "All session output', and set the file name to a folder and name for later retrieval.
    • Configure the Serial connection to use the proper COM port on your PC and a Speed of 38400.
    • Start the session, and log in to ensure it is all proper.
    • Once logged in, you can leave it there or log out and leave the session at the password prompt. Either way, leave the session active and allow it to capture the output from the next restart.
    • Once that restart occurs, you can end the Serial connection and upload the PuTTY log file on your support case. 

    Run the following command to put the csc service in debug: 

    • csc custom debug 

    Thanks,

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  • FormerMember
    0 FormerMember

    Hi ,

    Thanks for reaching out, and welcome to the Sophos Community! 

    Would it be possible for you to share the support case number? Did you turn off the firewall acceleration on your firewall? If yes, have you noticed any random reboots afterward? The console logging would help identify the issue related to the random restarts of your firewall. 

    Thanks,

  • 0 in reply to FormerMember

    Hello again, 

    Unfortunately the incident happened again yesterday, after some days without any problem..
    I have turned off the firewall-acceleration on the firewall but it dosen't seem to work.

    I have upgraded the firmware to 18.0.5 MR-5 a few days a go, but the service was disable yet.. 
    Any ideia what could be causing these random reboots?
Reply
  • 0 in reply to FormerMember

    Hello again, 

    Unfortunately the incident happened again yesterday, after some days without any problem..
    I have turned off the firewall-acceleration on the firewall but it dosen't seem to work.

    I have upgraded the firmware to 18.0.5 MR-5 a few days a go, but the service was disable yet.. 
    Any ideia what could be causing these random reboots?
Children
  • FormerMember
    0 FormerMember in reply to Mariana Varanda

    Hi ,

    Sorry to hear that the issue persists. 

    I'd suggest you capture the console and csc logs in debugging for further investigation. Open a support case at support.sophos.com with suggested logs. The instructions to set up console logging and csc in debugging are in my previous reply. You'd have to capture the next reboot event and provide the logs to find the root cause of the restart. 

    Thanks,