LTE Modem didn't respond

Hello there,

Thank you for contacting the Sophos Community.

Take a look at the following logs it might show what is happening:

# applog.log, mdev.log, csc.log

Regards,

Hello Emmanuel,

thanks for your answer.

To take a look at the logs is there a better KB Article then:

https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/LogFileDetails.html?hl=using%2Clog%2Cviewer

Thanks for your Answer.

Regards,

Harold

Hello Harold,

I think by mistake you entered an incorrect link, it redirect me to an OWA.

To view the logs, you need to SSH into the XG and press (5>3) to be on the Advanced shell, then 

# cd log

# less applog.log 

and press Shft + G to go to the last entry, and from there you can move using the UP Page key on your keyboard.

Regards,

Hello Harold,

I think by mistake you entered an incorrect link, it redirect me to an OWA.

To view the logs, you need to SSH into the XG and press (5>3) to be on the Advanced shell, then 

# cd log

# less applog.log 

and press Shft + G to go to the last entry, and from there you can move using the UP Page key on your keyboard.

Regards,

Hello Emmanuel,

thanks a lot for helping me with the xg Basics and sorry for the "broken" link.

Now i know how to connect by console :-) great :-)

I checked the logs but i found only "something" in the mdev.log.

But i dont know what it means … Maybe ERRORM means a Hardware Problem?!

Regards

Harold